Workshops
- Registration is not complete and your seat secured until billing has been arranged. If you are paying by Purchase Order, and your organization is tax exempt, please fax/email a copy of the Purchase Order and Exemption Certificate along with your registration materials. We must have a copy of the exemption certificate on file, and cannot process your registration without it.
- Registration for an open enrollment workshop is complete upon receipt of payment via credit card or receipt of a purchase order number.
- Fees are not refunded for participant cancellations received less than 30 days prior to the workshop.
- Refunds will be made to registered participants if Search Institute cancels the workshop.
- Refunds will not be made to participants who do not show up for the workshops.
- If you cancel 30 days or more before the workshop, contact training@searchinstitute.org at 800-888-7828 to arrange a refund, less a $45 cancellation fee.
- If you wish to substitute another person, please edit your registration online or contact registration@searchinstitute.org. There is no charge to substitute another registrant.
- If you wish to transfer your registration to another event date, please contact registration@searchinstitute.org. Please note there will be a $45 transfer fee.
Surveys
- Online survey administrations that are canceled completely will be refunded in total minus a $100 administration fee and must be initiated within 30 days of the order date.
- Modifications to survey orders will be reviewed on a case-by-case basis and may result in additional fees.
Store Products
- All returns must be in saleable condition and returned within 30 days to receive credit. Kit returns are subject to a $35 restocking and processing fee.
How to Submit a Product Return
- Call 1-800-888-7828 for a return authorization number. Write this number on the front of your invoice or packing list and include a copy with your return. Without this number, a 25% restocking fee will be charged. Costs of shipping cannot be refunded.
- Pack your return and ship to: RETURNS at Search Institute, 3001 Broadway St NE, Suite 310, Minneapolis, MN 55413. We recommend that you return using a shipping method with tracking.
- Once your return has been received, you will be issued a credit that can be applied towards the future purchase of surveys or publications. Credits will expire in one year from the date of issue. Returns can also be credited in the form of a refund.